Hotline supporter

Công ty TNHH Cốc Cốc

Địa chỉ: Phòng 1202, tầng 12, tòa nhà HITTC, 185 Giảng Võ, Đống Đa, Hà Nội


  • Full-time
  • 30-12-2017
  • Hà Nội
  • Thỏa thuận
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Chia sẻ công việc

Việc làm này hiện đã hết hạn.

Ngành nghề

Mô tả công việc

  • Answer incoming calls and emails from clients.
  • Consult service information and respond promptly to clients' inquiries about the QC system, both through telephone and online chats (Skype, Yahoo, web chat)
  • Manage and resolve clients’ complaints.
  • Make calls and guide clients on different payment methods and the payment process.
  • Contact third parties (banks, payment gateways, etc) to solve payment transaction issues.
  • Make calls explaining why a client’s ad was rejected and help clients fix their ads.
  • Record and report client's feedback.

Yêu cầu công việc

  • Basic knowledge of online advertising and marketing; experience with Google AdWords is a plus.
  • Good communication and listening skills. Experience in customer service is preferred.
  • Willingness to help and problem solve.
  • Intermediate English level.

Quyền lợi Ứng viên

  • Welfare: recreation room, gyms, free snacks and drinks. Free lunch.
  • Medical expenses: up to 24 mil/year.
  • Surgical expenses: no limit.
  • Company's assistance for internet and cell phone.
  • Regular team building activities.
  • Personal development opportunities.
  • Opportunity to work with some of Vietnam’s largest firms.
  • Young and dynamic international working environment.

Hồ sơ Ứng viên

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