Customer Success Manager

Địa điểm làm việc

69 Vũ Trọng Phụng, Thanh Xuân, Hà Nội

Mô tả công việc

• Own the full onboarding journey: handoff from Sales, discovery sessions, process mapping, system configuration, go-live and post-launch stabilization
• Conduct business analysis to understand each customer’s operations and design an implementation plan tailored to them
• Facilitate training sessions for end users and managers

Account Management & Retention

• Manage a portfolio of active accounts with health scores, satisfaction, risk alerts and renewal readiness
• Run structured business reviews (monthly/quarterly) with stakeholders at manager, director, and C-suite level

• Spot upsell and cross-sell opportunities organically through account knowledge and usage data
• Build long-term relationships with decision-makers that go beyond the contract

• Contribute to playbooks and onboarding frameworks
• Bring structured product feedback from the field into Product discussions

Yêu cầu ứng viên

• 1-3 years of experience in pre-sales, solution consulting, implementation, project management, or client-facing CS
• You’ve navigated complex stakeholder conversations – you know how to manage expectations, handle pushback, and build trust at multiple levels
• Strong analytical mindset: you look at usage data, spot the story behind the numbers, and translate it into action
• You adapt fast – to new products, new industries, new customer contexts
• High ownership mentality: you identify the gap and fill it
• Fluent in English; confident presenting and facilitating with international clients
• Bonus: hands-on experience with CRM systems, work management platforms or SaaS
  implementation projects

Quyền lợi ứng viên

• Base salary + Uncapped commission tied to implementation revenue & account retention + Performance bonuses for exceptional results
• Average total earnings: $1,000- $2,500/month – no ceiling for consistent high performers

• Formal leadership path review at 12–18 months
• Fast-track promotion for those who demonstrate ownership and results- Direct mentorship from senior leadership and cross-functional exposure across Sales, Product, and Operations

• Structured onboarding and product certification program
• Ongoing access to internal training, playbooks, and knowledge systems
• Exposure to diverse business models across manufacturing, logistics, professional services, F&B, healthcare and more